Shipping & Delivery Policy
Payment and Shipping Options
Prices for individual packages depend on their dimensions and weight.
We offer shipping to Great Britain, as well as to Ireland, Guernsey and Jersey.
Your personal tracking number will be sent to you immediately after your order is shipped! Select the courier company through which your order will be sent to you and enter your tracking number 
Evri Home Delivery 2-5 days - Great Britain
Tracking website: LINK
Customer service can be contacted 24/7 at this link: LINK
UPS UK Delivery 2-5 days
Tracking website: LINK
Customer service phone: +44 (0)3457 877 87
Hotline hours: Monday-Friday: 8:00 a.m. 6:30 p.m
Saturday: 8:00 a.m. 12:30 p.m.
DPD UK Home Delivery 2-5 days - Great Britain
Tracking website: LINK
Customer service phone: 0121 275 0500
Hotline hours: Monday-Friday: 8:00 am-6:30 pm; Saturday: 8:00 am-4:00 pm
Free Delivery
The customer is entitled to use the free shipping coupon if they place an order for a total of £80, excluding the shipping cost. Only products with standard Evri shipping up to £5 are eligible for the promotion. Products that are shipped with special shipping due to large dimensions are not eligible for the promotion.
For free shipping You need to provide the discount code during check out. On the right side of the page during check out there's a "Discount Code" Box - please, enter FreeDelivery there, click 'apply', and the shipping costs will be reduced to zero.
* The seller reserves the right to change the courier due to the size and dimensions of the package. Always provide a valid shipping address.
Customs Charges
All DHL DE orders are shipped from Germany. For orders shipped via DHL DE exceeding a value of £135, customers should be aware that customs charges may be applied by the UK government. These charges, including customs duties and taxes, are beyond the control of our company and are the sole responsibility of the buyer.
We advise all customers to familiarize themselves with UK customs policies and potential charges before placing their order. Please note that customs procedures can occasionally result in delays in the delivery of your items.
Read more:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
How Do We Count the Weight?
By weight we mean the greater value between the actual weight and the dimensional weight - calculated from the formula
[length (cm) x width (cm) x height (cm)] / 6000
The shipping price depends on the weight of the product.
Personal Collection
Personal collection is not available, all packages are delivered directly to the customer
