Withdrawal from Contract and Complaints (Returns)

Withdrawal from Contract (Right of Withdrawal)

You may withdraw from the contract within 30 days of receiving the product. The goods must be unused, undamaged, and returned in their original packaging.

Important: In the event of withdrawal from the contract, the cost of return shipping is borne by the customer!

How to proceed:

  1. Fill in the contact form
    To withdraw from the contract, you must complete the contact form available in the Contact section:
    👉 [CONTACT FORM LINK]

  2. Wait for return instructions
    After submitting the form, you will receive detailed information and instructions regarding the return procedure from our customer service team.

  3. Send the goods to the following address:

    Spring GDS
    Unit A1 Parkway Trading Estate
    Cranford Lane
    Hounslow TW5 9QA
    United Kingdom

  4. After contacting our customer service via the contact form, please send us the tracking number of the returned shipment – it serves as POD (proof of return).

  5. Refund process
    Once we receive and inspect the returned goods, your refund will be processed within 14 days via bank transfer.

If you do not receive your refund within the statutory 14-day period, please contact our customer support.

Complaints (Claims Procedure)

If you wish to make a complaint about a product, please follow the steps below:

  1. Complete the contact form
    You must fill in the contact form available in the Contact section:
    👉 [CONTACT FORM LINK]

  2. Customer service response
    After submitting the form, our customer service team will contact you and provide detailed instructions, next steps, and a proposed solution.

  3. Return of goods (if required)
    If returning the product is necessary, you will be informed accordingly. The goods must be sent to the following address:

    Spring GDS
    Unit A1 Parkway Trading Estate
    Cranford Lane
    Hounslow TW5 9QA
    United Kingdom

  4. Complaint resolution
    You will receive confirmation of receipt of your complaint. The complaint will be resolved within 30 days in accordance with applicable law.

If you have any questions, please do not hesitate to contact us.

For more information, please refer to our Terms & Conditions.

How to Properly Pack the Product

Please note that you are responsible for the condition of the returned goods during transport. If the product is damaged due to insufficient packaging, you may be held responsible.

We recommend using:

  • A sturdy cardboard box of appropriate size

  • Bubble wrap

  • Strong adhesive tape

  • Filling material such as air cushions or crumpled paper

Packing instructions:

  1. Choose a box that matches the size of the product.

  2. Place a protective layer (bubble wrap or paper) at the bottom of the box.

  3. Wrap the product securely in protective material and ensure it cannot move inside the box.

  4. Seal the box firmly with strong adhesive tape.

  5. Mark the parcel with your order number or sender’s name.