Refund policy

Return of goods within 30 days

In addition to the right of consumers to withdraw from the purchase contract within 14 days of receipt of the goods, we also offer you the opportunity to return the goods within 30 days of receipt of the goods, for consumers, in which case we will issue a gift voucher for the purchase price. For this you can buy goods worth the purchase price on the website. In this part of the conditions you will find what you need to meet in order to exercise this right.

7.1. The following article applies only to customers who are consumers. You have the right to return the goods within 30 days of receipt, we will then issue you a gift voucher worth the purchase price, which you can use for further purchases on our website.

7.2. If you use the gift voucher to pay a purchase price that is lower than the value of the gift voucher, you are not entitled to a refund of the difference in these amounts. If you use the gift voucher to pay a purchase price that is higher than the value of the gift voucher, you are obliged to pay this difference.

7.3. You do not have the right to return the goods within 30 days if:

a) the goods have been adapted to your wishes or for your person. This is necessary when we produce the goods according to your requirements or modify them according to your wishes;

b) you have removed the goods from the packaging in which they were delivered to you or the packaging is damaged;

c) the goods are damaged;

d) the goods cannot be sold to another customer.

7.4. We assess whether the goods have met the conditions for returning the goods within 30 days according to this article, within 14 days from the time the goods are delivered back to us. We do not have to justify and substantiate the reasons for refusing to return the goods.

7.5. The goods must be returned complete, in the original packaging, must not show signs of use. You bear the cost of returning the goods.

7.6. Within 14 days of delivery of the goods back to us, we will issue you a gift voucher in the value of the purchase price of the goods, if the conditions for returning the goods according to this article are met. We do not refund the cost of returning the goods to us.

7.7. If we have sent you a free performance together with the goods - a gift, you are obliged to return this free performance if you exercise the right to return the goods according to this article.